To be eligible for a return, items must be unused and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or missing parts not due to our error are not eligible for return. We reserve the right to refuse any return that does not meet these criteria.
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for us to process your request and provide you with the necessary information.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for the item until it reaches us.
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product and allows us to manage inventory effectively. Please follow the return process outlined above for your original item.
If you receive a defective or damaged item, please contact us within 7 days of receiving the product. Include photos of the damage or defect in your email to [email protected]. We will assess the situation and may offer a replacement or refund based on our evaluation. Timely communication is essential to resolve these issues efficiently.
This Return and Refund Policy is subject to change at any time. We encourage you to review it periodically for updates. By making a purchase on nomadjoin.com, you agree to abide by this policy. If you have any questions or concerns, please reach out to us via email at [email protected], and we will be happy to assist you.
